Frequently Asked Questions
Find answers to our most frequently asked questions.
General
Prior to attending Daycare or Boarding, your dog(s) must be up-to-date with vaccinations. Clients are responsible for providing vaccination paperwork to Canine Connection. All vaccines must be administered by a veterinarian and proof is required. Vaccinations administered at home will not be accepted. For dogs we require DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza), Leptospirosis, Bordetella (Kennel Cough) and Rabies. Puppies must have completed all juvenile rounds of vaccinations prior to attending. If you are unsure if you pet has all vaccines we require, please speak with your vet and our front desk. We recommend sending your vaccines to us by fax or email prior to your pet’s stay.
We will require proof of vaccination from your vet showing that your animal is up-to-date with all vaccines we require. We will also ask you to fill out a Pet Profile for each animal that will be using our services. Each family should also sign our General Terms and Conditions. Required paperwork is located on the Forms page.
Monday through Friday we are open 6am to 8pm for drop off and pick-up for Daycare and Boarding. Saturday and Sunday we are open 7am to 7pm. We ask you arrive at least 30 minutes prior to closing when dropping off your pet for boarding to allow time for their check-in. We do not allow early drop off or late pick-up.
Newly adopted pets must be in a home environment for 10-14 days before they are allowed to utilize Canine Connection’s services and cleared of all contagious illnesses.
We use several vets in the Uptown area of New Orleans. In the case of medical emergency during business hours we will take your pet to a facility in our area. For after hour emergencies we will take your pet to an emergency veterinary facility. If your vet is within the Uptown area we will attempt to arrange a visit with them first. For dogs who use a vet outside of this area, we can arrange for them to see the closest and first available vet near us. If you prefer your pet visit a vet out of the Uptown area you must have an emergency contact arrange to drop off and pick-up from the appointment. A transportation fee may be charged.
Bathing / Grooming
Bathing includes a shampoo, a brush out, an ear cleaning and a blow-drying. Additional bathing requests may be charged additional fees (extra shampoo, extensive brushing, de-shedding, de-matting, nail trims, etc). For any grooming that requests that include haircuts or trims you can contact our grooming salon, Canine Culture at (504)267-4143 to schedule an appointment. Prior to your grooming appointment, your dog(s) must be up-to-date with vaccinations. All vaccines must be administered by a veterinarian and proof is required. Vaccinations administered at home will not be accepted. For dogs we require DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza), Leptospirosis, Bordetella (Kennel Cough) and Rabies. Puppies must have completed all rounds of juvenile vaccinations prior to attending. If you are unsure that you pet has all vaccines we require, please speak with your vet. We will also ask you to fill out a Pet Profile for each animal that will be using our services. Required paperwork is located on the Forms tab.
Yes, you can bring your own shampoo. The shampoos we offer are Tropiclean brand Aloe, Oatmeal, Papaya, and Hypoallergenic. Baths that require medicated shampoos, multiple shampoos or rinses may be charged an additional fee.
Daycare
Puppies must have completed all rounds of juvenile vaccinations prior to attending. If you are unsure if your pet has all vaccines we require, please speak with your vet. For dogs we require DHPP (Distemper, Hepatitis, Leptospirosis, Parvovirus, Parainfluenza), Leptospirosis, Bordetella (Kennel Cough) and Rabies. All dogs must pass an Interview prior to attending Daycare. Interviews are conducted by appointment only.
Puppies must be spayed/neutered by 6-months of age to play in Daycare OR, for male dogs, when their testicles descend they may no longer participate until they are spayed/neutered. All dogs over six months of age must be spayed/neutered to participate. All dogs must pass an Interview prior to attending Daycare.
You can call (504)218-4098 or e-mail: canineconnection@cox.net to speak with a staff member about scheduling your dog for an interview. We recommend that after your dog passes their interview that they stay in the playgroup for at least three hours that day. Dogs who have not attended Daycare for 4 months or longer will be required to re-interview. If your dog has interviewed and is approved for Daycare please call or e-mail to make reservations.
An “Interview” is our behavior assessment for our Daycare program. Dogs must pass our interview before entering Daycare. We may remove dogs from our Daycare program if we feel that their behavior is not appropriate for group play or their temperament is not a right fit. Interviews are by appointment only so please call (504)218-4098 or e-mail canineconnection@cox.net if you would like to set up an appointment.
We schedule interviews 7 days a week by appointment. You must contact Canine Connection about available times and days (504)218-4098. Dogs over 6 months of age must be spayed/neutered to participate. Dogs who have not attended Daycare for 4 months or longer will be required to re-interview.
During an interview we introduce playgroup approved dogs to your dog one by one so that we can see how your dog reacts and interacts. We are looking for their ability to tolerate dog-to-dog interactions like greetings, play invitations, and are watching their comfort level while they interact. We want to make sure every dog in daycare can play and interact happily and safely.
Reservations are required for all of our services- boarding, daycare, and grooming. You can call (504)218-4098 or e-mail canineconnection@cox.net to inquire about pricing and availability. Dogs that arrive without a reservation may not be accommodated.
We currently offer packages for our Daycare and Swimming sessions. Daycare packages are sold in 10 and 20 day quantities. Packages are good for 6-months.
When you pay for a single day of daycare you will be charged for a half-day if the visit is less than 6 hours, and a full day for over 6 hours. Daycare hours are Monday-Friday 6am to 8pm and Saturday-Sunday 7am to 7pm. Half-days cannot be deducted from Daycare packages.
Day Boarding is an alternate option to our daycare program, and ideal for dogs who don’t play well in Daycare or who prefer the company of only humans. Although Day Boarding doesn’t involve playtime, dogs who utilize this service will be let out during they day into one of our yards and enjoy one-on-one time with our Dog Attendants.
Boarding
We recommend making your dog’s boarding reservations as soon as you make plans for your trip. Holidays book up several weeks to a few months in advance. Reservations are scheduled on a first come first served basis. A waiting list is kept for those interested in staying with us, but who did not get a reservation before we filled all of our spaces. Being on our waiting list does not guarantee your reservation. Reservations made over holidays will require a non-refundable, 1-night deposit.
To make a reservation for boarding call (504) 218-4098 or e-mail canineconnectionuptown@gmail.com. We have several different space sizes and options to accommodate pets of all sizes, and families big and small. If you chose to request a reservation via e-mail your reservation has not been guaranteed until you receive a response confirming the space size and dates from a staff member. Prior to attending Daycare or Boarding, your dog(s) must be up-to-date with vaccinations. All vaccines must be administered by a veterinarian and proof is required. Vaccinations administered at home will not be accepted. For dogs we require; DHPP (Distemper, Hepatitis, Parvovirus and Parainfluenza), Leptospirosis, Bordetella (Kennel Cough) and Rabies. Puppies must have completed all rounds of juvenile vaccinations prior to attending. If you are unsure if you pet has all vaccines we require, please speak with your vet or confirm your records with a staff member. We will also ask you to fill out a Pet Profile for each animal that will be using our services. Each family should also sign our General Terms and Conditions. Required paperwork is located on the “Forms” tab and at our Front Desk. Holiday stays will require a 1-night, non-refundable deposit. Deposits will be due at the time a reservation is made. We will not hold holiday reservations without securing a deposit for the stay. If the reservation is cancelled less than 14 days before your pet’s scheduled stay or your pet no-shows for the stay, the full deposit is forfeited. If the reservation is cancelled more than 14 days before your pet’s scheduled stay, the deposit will be converted into a Canine Connection credit
which can be used towards any of our services.
which can be used towards any of our services.
Yes, you can cancel your reservation at any time by calling (504)218-4098 or e-mailing canineconnectionuptown@gmail.com. Holiday stays will require a 1-night deposit. Deposits will be due at the time a reservation is made. We will not hold reservations without securing a deposit for the stay. If the reservation is cancelled less than 14 days before your pet’s scheduled stay or your pet no-shows for the stay, the full deposit is forfeited. If the reservation is cancelled more than 14 days before your pet’s scheduled stay, the deposit will be converted into a Canine Connection credit
which can be used towards any of our services.
which can be used towards any of our services.
You can bring beds (as long as they fit into a standard sized washer and dryer), blankets, toys, and treats for your dog if they are allowed to have them while unsupervised. Please label all belongings you bring for your pet with their first name and last name initial. Canine Connection is not responsible for lost or damaged belongings. Please do not bring food or water bowls from home unless your pet requires a special bowl for food or water for a health reason. We provide basic stainless steel bowls and blankets. We recommend you bring your pet’s current food for boarding, but we can provide our food for $2.50 per cup. Canned wet food is available for $3.50 per can. A fee of no less than $15 will be charged if we are required to travel offsite to purchase food for your dog. All food must come in an airtight container for safe storage during their stay.
We do not require that your dog have an interview with us before boarding, but we must be able to safely handle all dogs that stay in our facility. Dogs showing high anxiety or aggression towards handlers will be asked to seek an alternate arrangement. If you are interested in having your dog interviewed to play in Daycare while boarding at Canine Connection, speak with a staff member when you make your appointment or at the time of drop off. We can review our requirements and discuss if this is a good option for your pet.
We can administer medication with the exception of injections (ex: insulin). If we feel any medication or health status is unsafe for handling in our facility we may refer you to a vet for boarding. Dogs that require extensive medicating will be charged additional fees. We encourage you to bring your dog’s favorite treats for medication administration. If Canine Connection uses in house products to administer medication additional fees will apply.
If your pet has a special diet speak with a staff member before you make your reservation for boarding. Dogs that have an extensive feeding schedule may be charged additional fees, but most diets fit within our feeding structure.
Yes, our suites are separated by solid walls but the doors are metal mesh and your pet will be able to see other dogs. Every dog not participating in daycare is walked within our facility in one of our outdoor areas and kept separately, but they will pass by fences and doors during the walk. We require that we can safely handle any dog throughout our facility. Dogs showing high anxiety or aggression towards handlers or through barriers will be required to seek an alternate arrangement. For further information you can call (504)218-4098 or e-mail canineconnection@cox.net to speak with a staff member.
Dogs that are boarding long term are offered a discount at checkout. The discounts are as follows:
7-13 nights – One Free Bath (May only be redeemed during stay. Cannot be credited towards future bathing)
14-20 nights – 5% discount
21-27 nights – 10% discount
28 + nights 15% discount
Dogs that check out from long stays early will only receive the discount applicable to actual nights stayed, which may vary from what is originally quoted. We offer only one free bath, per qualifying stay, per dog.