FAQ’s

FAQ’s 2017-07-08T10:21:24+00:00

Frequently Asked Questions

Find answers to our most frequently asked questions.

General

Prior to attending Daycare or Boarding, your dog(s) must be up-to-date with vaccinations. All vaccines must be administered by a veterinarian and proof is required. Vaccinations administered at home will not be accepted. For dogs we require DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza), Bordatella (Kennel Cough) and Rabies. For cats we require FVRCP (Feline Viral Rhinotracheitis, Calicivirus panleukopenia) and Rabies. Puppies must have completed all juvenile rounds of puppy vaccinations prior to attending. If you are unsure if you pet has all vaccines we require, please speak with your vet.
We will require proof of vaccination from your vet showing that your animal is up-to-date with all vaccines we require. We will also ask you to fill out a Pet Profile for each animal that will be using our services. Each family should also sign a Boarding Contract, and if your dog is participating in Daycare, a Daycare Contract. Required paperwork is located on the Forms page.
Monday through Friday we are open 6am to 8pm for drop off and pick up for Daycare and Boarding. Saturday and Sunday we are open 7am to 7pm. We do not allow early drop off or late pick-up.
Newly adopted pets must be in a home environment for 10-14 days before they are allowed to utilize Canine Connection’s services and cleared of all contagious illnesses.
We use several vets in the Uptown area of New Orleans. In the case of medical emergency during business hours we will take your pet to a facility in our area. For after hour emergencies we will take your pet to an emergency veterinary facility. If your vet is within the Uptown area we will attempt to arrange a visit with them first. For dogs who use a vet outside of this area, we can arrange for them to see the closest and first available vet near us. If you prefer your pet visit a vet out of the Uptown area you must have an emergency contact arrange to drop off and pick-up from the appointment.

Bathing / Grooming

Bathing includes a single shampoo, a single brush out, an ear cleaning and a blow-drying. Additional bathing requests may be charged additional fees (extra shampoo, de-shedding, de-matting, nail trims, etc). For any grooming that requires a haircut or trim you can contact our grooming salon, Canine Culture at (504)267-4143 to schedule an appointment and receive a price quote. Prior to your grooming appointment, your dog(s) must be up-to-date with vaccinations. All vaccines must be administered by a veterinarian and proof is required. Vaccinations administered at home will not be accepted. For dogs we require DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza), Bordatella (Kennel Cough) and Rabies. Puppies must have completed all rounds of juvenile vaccinations prior to attending. If you are unsure that you pet has all vaccines we require, please speak with your vet. We will also ask you to fill out a Pet Profile for each animal that will be using our services. Required paperwork is located on the Forms page.
Yes, you can bring your own shampoo. The shampoos we offer are Tropiclean brand- Aloe, Oatmeal, Papaya, Whitening, Kava, and Hypoallergenic. Baths that require multiple shampoos or rinses may be charged an additional fee.

Daycare

Puppies must have completed all rounds of juvenile vaccinations prior to attending. If you are unsure if your pet has all vaccines we require, please speak with your vet. For dogs we require DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza), Bordatella (Kennel Cough) and Rabies. All dogs must pass an Interview prior to attending Daycare.
Puppies must be spayed/neutered by 6-months of age to play in Daycare. If your dog has reached maturity prior to the age limit, they may no longer participate until they are spayed/neutered. All dogs over six months of age must be spayed/neutered to participate. All dogs must pass an Interview prior to attending Daycare.
You can call (504)218-4098 or e-mail: canineconnection@cox.net to speak with a staff member about scheduling your dog for an interview. We recommend that after your dog passes their interview that they stay in the playgroup for at least a couple hours that day. Dogs who have not attended Daycare for prolonged periods may be required to re-interview. If your dog has interviewed and is approved for Daycare please call or e-mail to make reservations.
An “Interview” is our behavior assessment for our Daycare program. Dogs must pass our interview before entering Daycare. We may remove dogs from our Daycare program if we feel that their behavior is not appropriate for group play. Interviews are by appointment only so please call (504)218-4098 or e-mail canineconnection@cox.net if you would like to set up an appointment.
We schedule interviews 7 days a week between 7am and 8 am. You must contact Canine Connection about available times and days (504)218-4098. Dogs over 6 months of age must be spayed/neutered to participate. Dogs who have not attended Daycare for prolonged periods may be required to re-interview.
During an interview we introduce daycare approved dogs to your dog one by one so that we can see how your dog reacts and interacts. As the number of dogs increases in a playroom so can your dog’s anxiety with the situation. We want to make sure every dog in daycare can play and interact happily and safely.
Reservations are required for all of our services- boarding, daycare, and grooming. You can call (504)218-4098 or e-mail canineconnection@cox.net to inquire about pricing and availability. Dogs that arrive without a reservation may not be accommodated.
We currently offer packages for our Daycare and Swimming sessions. Daycare packages are sold in 10, 20, 30, and 40 day quantities. Swimming packages are sold in 5 and 10 day quantities. Packages are good for 6-months. See our “Daycare” and “Services” tabs for pricing and details.
When you pay for a single day of daycare you will be charged for a half-day ($21) if the visit is less than 6 hours, and a full day ($26) for over 6 hours. Daycare hours are Monday-Friday 6am to 8pm and Saturday-Sunday 7am to 7pm. Half-days cannot be deducted from Daycare packages.
Day Boarding is an alternate option to our daycare program, ideal for dogs who don’t play well in Daycare or who prefer the company of only humans. Although Day Boarding doesn’t involve playtime, dogs who utilize this service will be let out several times during they day into one of our yards and enjoy one-on-one time with our Dog Attendants.

Boarding

Make boarding reservations for your pet as soon as you make plans for your trip. We fill up every holiday several weeks in advance and are often full over weekends. Reservations are scheduled on a first come first served basis. We do keep a waiting list for those interested in staying with us but who did not get a reservation before we filled all of our spaces. Being on our waiting list does not guarantee your reservation. Reservations made over holidays may require a non-refundable holding deposit.
To make a reservation for boarding your dog or cat you can call (504)218-4098 or e-mail canineconnection@cox.net. We have several different space sizes and options to accommodate pets of all sizes and families big and small. If you chose to request a reservation via e-mail your reservation has not been guaranteed until you receive a response confirming the space size and dates from a staff member. Prior to attending Daycare or Boarding, your dog(s) must be up-to-date with vaccinations. All vaccines must be administered by a veterinarian and proof is required. Vaccinations administered at home will not be accepted. For dogs we require; DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza), Bordatella (Kennel Cough) and Rabies. For cats we require; FVRCP (Feline Viral Rhinotracheitis, Calicivirus panleukopenia) and Rabies. Puppies and kittens must have completed all rounds of juvenile vaccinations prior to attending. If you are unsure if you pet has all vaccines we require, please speak with your vet or confirm your records with a staff member. We will also ask you to fill out a Pet Profile for each animal that will be using our services. Each family should also sign a Boarding Contract, and if your dog is participating in Daycare, a Daycare Contract. Required paperwork is located on the “Forms” tab and at our Front Desk. Reservations made over holidays may require a non-refundable holding deposit.
Yes, you can cancel your reservation at any time by calling (504)218-4098 or e-mailing canineconnection@cox.net. Reservations made over holidays may require a non-refundable holding deposit.
You can bring beds, blankets, toys, and treats for your dog if they are allowed to have them while unsupervised. Please label all belongings you bring for your pet with their first name and last name initial. Canine Connection is not responsible for lost belongings. Please do not bring bowls from home unless your pet requires a special feeder. We provide basic bowls and blankets. We recommend you bring your pet’s current food for boarding, but we can provide our food for $1.50 per cup. Currently, the dry food we offer is Canidae All Life Stages. Wet food can be purchased from our retail location and prices vary. A fee of up to $20 will be charged if we are required to travel offsite to purchase food for your dog. All food must come in an airtight container for safe storage during their stay.
Cats must arrive and leave from our facility in a closed carrier. We will not accept cats that arrive on leash or outside of their carrier. You can bring beds, blankets, toys, and treats for your cat if they are allowed to have them while unsupervised. Please label all belongings you bring for your pet with their first name and last name initial. Please do not bring bowls from home unless your pet requires a special feeder. We provide bowls, blankets, and litter boxes in every Cat Condo. We recommend you bring your pet’s current food for boarding, but we can provide our food for $1.50 per cup. Currently, the dry food we offer is Canidae All Life Stages. Wet food can be purchased from our retail location and prices vary. A fee of up to $20 will be charged if we are required to travel offsite to purchase food for your cat. All food must come in an airtight container for safe storage during their stay.
We do not require that your dog have an interview with us before boarding but we must be able to safely handle all dogs that stay in our facility. Dogs showing high anxiety or aggression towards handlers may be required to seek an alternate arrangement. If you are interested in having your dog interviewed to play in Daycare while boarding at Canine Connection, speak with a staff member when you make your appointment or at the time of drop off.
We can administer medications with the exception of injections. If we feel any medication or situation is unsafe for handling in our facility we may refer you to a vet for boarding. Dogs that require extensive medicating may be charged additional fees. We encourage you to bring your dog’s favorite treats for medication administration.
If your pet has a special diet speak with a staff member before you make your reservation for boarding. Dogs that have an extensive feeding schedule may be charged additional fees, but most diets fit within our feeding structure.
Yes, our suites are separated by solid walls but the doors are metal mesh and your pet will be able to see other dogs. Every dog not participating in daycare is walked within our facility in one of our outdoor areas and kept separately, but they will pass by fences and doors during the walk. We require that we can safely handle any dog throughout our facility. Dogs showing high anxiety or aggression towards handlers or through barriers may be required to seek an alternate arrangement. For further information you can call (504)218-4098 or e-mail canineconnection@cox.net to speak with a staff member.

Dogs that are boarding long term are offered a discount at checkout. The discounts are as follows:

7-13 nights – Free Bath

14-20 nights – 5% discount

21-27 nights – 10% discount

28 + nights 15% discount

Dogs that check out from long stays early will only receive the discount applicable to actual nights stayed, which may vary from what is originally quoted.